Step into the world of an award-winning aircraft management and private jet charter service. An established procedure, known as the “Onboarding Process,” is used to transition new clients, their aircrafts, and crews to management. The “Onboarding Process” spans multiple departments and must be followed to ensure the regulatory and service elements of the business. As the organization grew, several process challenges occurred. This case study will describe how implementing the Microsoft PPM technology enabled all contributors from various departments to work from the same system, within the same schedule, and created an operationally efficient environment through cross-functional teamwork.
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